Support inbox
Live conversations, assignment context, customer details, and follow-up work in one workspace.
Talkando features
Everything support teams need around the conversation.
Talkando connects customer messages, tickets, knowledge, reply help, teams, and operations settings without splitting the work across separate apps.
Feature map
Built as one support system.
Each feature is designed to serve both sides of the portal: customers get clear support, and companies get a practical workspace for the team.
Conversations
Typing, delivery, read state, reliable catch-up, and customer-visible message history.
Tickets
Create, assign, prioritize, categorize, and resolve tickets without losing the conversation.
Help center
Publish articles and FAQ content customers can search before or during a support request.
Reply suggestions
Summaries, suggested replies, classification, priority cues, and handoff prompts for agents.
Teams and agents
Route work to the right team, see ownership, and keep agent workload visible.
Private attachments
Upload customer-safe files and protect agent-only or internal attachments.
Business hours
Set expectations, track overdue work, and make response commitments visible.
Notifications and analytics
Keep teams informed and understand workload, response health, and overdue work.
Operational from the start
Talkando goes beyond chat. The same foundation supports overdue reply metrics, notification history, audit logs, workspace settings, and help center publishing.
Good support flow
Conversation starts, ticket opens, owner is assigned, customer stays updated, and the team sees what needs attention next.
Start with Talkando
See Talkando through a real support workflow.
Review the MMG tenant use case or request setup for your organization.