Live chat

Conversations that stay connected to the work.

Talkando live chat gives customers a direct support path while giving agents the context, status, and follow-up tools needed to resolve the issue.

Messages arrive live for customers and agents, with conversation updates flowing into the inbox.

Typing start and stop states keep replies human and reduce duplicate effort.

Delivery and read receipts help agents understand whether a customer has seen the latest response.

After reconnect, Talkando checks for missed messages so teams do not lose the thread.

Conversations can move from customer self-service to the right agent or team.

Support staff can respond, attach files, and create follow-up tickets from the conversation.

1
Customer starts a conversation
A customer asks for help from the portal, widget, or supported client surface.
2
Support sees the full thread
The inbox shows status, assignment, customer context, typing, and latest activity.
3
Conversation becomes action
The agent can resolve in chat, create a ticket, add notes, or hand off with context.

Start with Talkando

Bring chat and follow-up into one place.

Use Talkando when a conversation needs to become tracked support work.